Frequently Asked Questions

Do you offer phone support?

I've lost/forgotten/deleted my password

I've lost/deleted the invitation to complete my survey

In-App support videos

Where to find videos within Class Creator to show you how to use the software

Switching Schools

Switching between schools

Blank Teacher Surveys (no students)

Definitions: Separations, Pairings and Preferences.

How to Separate or Pair Siblings

Tags - Hidden/Covered by Browser Auto-Fill

Learn how to disable or clear the AutoFill/AutoComplete information in some of the most popular web browsers to prevent this information from being unintentionally saved or used in your browser.

How to create balanced classes

Class Creator - Permission/Access Levels

There are 3 levels of permission/access levels to Class Creator

How to do a Hard Refresh

A teacher didn't receive their login details (username and password)

How to do a Hard Refresh